Delivery & Returns
Once your order has been placed, it may take up to 2 business days for processing. We deliver via USPS. We automatically give you free shipping once your order reaches $100 USD.
USPS Mail - First Class
Shipping is usually 3 - 7 business days
24 hour processing time. Anything after 12 pm will processed the following day.
USPS Mail - Priority
Shipping is usually 3 days
24 hour processing time- anything after 12 pm will processed the following day.
USPS Mail - International
Will take 7 - 21 business days to get to anywhere around the world. Due to our policy, our international orders are not available for exchange.
Sent in a separate email for you to track
Please note that Ava Giselle is not responsible for any delayed merchandise once USPS has accepted in your order.
We allow EXCHANGE ONLY. Items purchased from Ava Giselle Collection are eligible for exchange within 7 days after delivery.
Customers are responsible for return shipping.
We do not offer “Price Adjustments”. We can not credit an order if there is a sale after you’ve placed the order or if there’s no coupon code entered at the time of purchase.
Due to high volume of orders, please ensure that all information is correct when inputting your information. We will not be able to change the address once order starts getting fulfilled.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful when trying on. Makeup or deodorant rubbing off on the garment will not be accepted.
FINAL SALE ITEMS INCLUDE:
- Items used with a discount code
- Outlet Items
- Bathing Suits
HOW TO EXCHANGE:
- Email us your order number & issue with the garment (size, etc.)
- Our team will check tracking.
- Items should not be shipped back until you get the ok to do so. We want to ensure your item is being shipped to the correct address.
If you feel as though you received an item that is damaged, please contact customer service immediately via email: firstname.lastname@example.org
Your Privacy is important to us. We are dedicated to protecting your privacy. We will NOT sell or disclose any of your information that we collect for payment.
We send periodic emails regarding specials that we think would be valuable to you but if at any time you wish to not receive those emails, you may UNSUBSCRIBE by following the instructions in the email
Questions or concerns not listed here?
Please note: Contacting us via the website is a quicker way to get a response than voicing concerns on Social Media.
Hours of Operation:
Monday - Friday 9 am - 3 pm
Saturday & Sunday Closed