Delivery & Returns

Shipping Information

Choose between our 3 options:

STANDARD Shipping:
2-3 calendar days Processing Time
Will take up to another 3 business days to get anywhere in the U.S.

EXPRESS Shipping:
24 hour processing time- anything after 12 pm will processed the following day.
Will take up to another 3 business days to get anywhere in the U.S.

INTERNATIONAL Shipping:
24 hour processing time- anything after 12 pm will processed the following day.
Will take 7 - 21 business days to get to anywhere around the world. Due to our policy, our international orders are not available for exchange. 

TRACKING:
Sent in a separate email for you to track

Please note that Ava Giselle is not responsible for any delayed merchandise once USPS has accepted in your order.

POLICY:

NO REFUNDS

NO CANCELLATIONS

NO EXCEPTIONS

We allow EXCHANGE ONLY. Items purchased from Ava Giselle Collection are eligible for exchange within 7 days after delivery. 

Customers are responsible for return shipping.

Due to high volume of orders, please ensure that all information is correct when inputting your information. We will not be able to change the address once order starts getting fulfilled. 

CONDITIONS:

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful when trying on. Makeup or deodorant rubbing off on the garment will not be accepted.

FINAL SALE ITEMS INCLUDE:

  • Items used with a discount code
  • Outlet Items
  • Accessories
  • Lingerie
  • Bathing Suits

HOW TO EXCHANGE:

  • Email us your order number & issue with the garment (size, etc.)
  • Our team will check tracking. 
  • Items should not be shipped back until you get the ok to do so. We want to ensure your item is being shipped to the correct address.

DAMAGED ITEMS:

If you feel as though you received an item that is damaged, please contact customer service immediately via email: info@avagisellecollection.com

PRIVACY:

Your Privacy is important to us. We are dedicated to protecting your privacy. We will NOT sell or disclose any of your information that we collect for payment.

We send periodic emails regarding specials that we think would be valuable to you but if at any time you wish to not receive those emails, you may UNSUBSCRIBE by following the instructions in the email

    Questions or concerns not listed here?
    Email: info@avagisellecollection.com

    Please note: Contacting us via the website is a quicker way to get a response than voicing concerns on Social Media.

    Hours of Operation:
    Monday - Friday 9 am - 3 pm
    Saturday & Sunday Closed