$5 Standard Shipping: We deliver via USPS First Class

$10 Express Shipping: We deliver via USPS Priority. 

$10 International: We deliver USPS Flat Rate International Shipping

$100 For Overnight Shipping: We deliver via UPS (must order before 3pm to ship same day)

Once your order has been placed, please allow processing time to ship. Processing time is located under each product description.

We do not ship on Holidays & Sundays.

All shipping times do not include processing time.

Standard: 3-5 business days

Express: 2-3 business days

International: 7-21 business days

Overnight: If ordered by 3pm est, UPS will send it out at 6pm est

We send in a separate email for you to track. Please note that Ava Giselle is not responsible for any delayed merchandise once USPS or UPS has accepted in your order.

If your tracking number does not work visit www.usps.com to manually input your tracking number.

Under no circumstance is Ava Giselle Collection responsible for lost or damaged packages made by USPS or UPS. Customers assume all responsibilty once USPS or UPS has your package.

1. File a Claim with USPS or UPS

2. File police report

3. Wait for USPS or UPS investigation results

Once your order is placed, we start working on it right away. Please e-mail us as soon as possible and we will try our best to accommodate. 

info@avagisellecollection.com

If you already received a tracking number, we are unable to make any changes to your order.

We do not offer refunds in the form of original payment. Exchanges or store credit only. 

We do allow exchanges WITHIN 7 days (on full priced merchandise). Items must be tried on without lotions, creams, deodorants, perfumes, etc. to be accepted. All tags must be attached and the garment(s) must be in sellable condition.

Items received in mint condition will be accepted & the store credit will be issued for the cost of the item.

Please head over to our contact us page and choose “Exchange Request” from the drop down. Please have your order number and all necessary details nearby.

If there are signs of wear or damages that is not a fault of AGC, your exchange will be shipped back and denied. 
Customers are responsible & assume all costs associated with shipping back the merchandise to us.

If you ship back the item without contacting us first, your exchange will be sent back to you.

Sale merchandise and items purchased with a discount code are final sale.

If you used your points or a promo code, your item is final sale.

All items purchased at full price, is available to exchange or receive store credit.

We do not offer customizations or alterations at this time.