Once your order has been placed, please allow processing time to ship. Processing time is located in red under each product description.
We deliver via USPS First Class and Priority.
USPS - First Class $5 Shipping is usually 3 - 7 business days
USPS - Priority Mail $10 Shipping is usually 3 days. This fee will be waived for orders over $100 USD.
USPS - International $20 Will take 7 - 21 business days depending where you are.
Sent in a separate email for you to track. Please note that Ava Giselle is not responsible for any delayed merchandise once USPS has accepted in your order.
Product
Once your order is placed, we start working on it right away. Please e-mail us as soon as possible and we will try our best to accommodate.
info@avagisellecollection.com
Given the exclusivity of each piece, we do not offer returns/refunds.
We do allow exchanges (on full priced merchandise) for an item due to wrong sizing. Items must be tried on without lotions, creams, deodorants, perfumes, etc. to be accepted. All tags must be attached.
Please head over to our contact us page and choose “Exchange Request” from the drop down. Please have your order number nearby.
If there are signs of wear or damages that is not a fault of AGC, your exchange will be shipped back and denied.
All items purchased with a discount code is final sale. We allow exchanges for size
We do not offer customizations at this time.
If you need your item faster than the normal processing time, please visit our contact us page to request BEFORE placing your order. If you have already placed your order, we cannot guarantee the garment will be ready in your time frame.
Ava Giselle Vintage
Unfortunately, once it's sold, it's unavailable for exchange.
Please refer to sizing description and size guide. All AGV pieces are final sale.
We aim to be honest. Vintage items may have slight imperfections due to age and previous wear.
General
Your privacy is important to us. We will not sell or disclose any of your information to a 3rd party vendor.
We reserve the right to verify orders that exceed $300. If the order can not be verified, it will be cancelled.
(1) All major credit cards
(2) PayPal
(3) Google Pay
(4) Apple Pay
(5) AfterPay
At the moment we do not have a physical location. Online only.
Yes! Here’s why:
(1) start accumulating points on your account to save (2) save the contents of your shopping bag for later; (3) easily access your current order details and history; (4) save credit card information to expedite checkout; (5) manage your saved items; (6) discover recommended items.
From time to time, you'll receive behind the scenes, points updates and flash deals from us. If you prefer to not receive those types of emails, just click the 'Unsubscribe' button when you receive your next email.
Please email info@avagisellecollection.com
You can contact us through our contact page! We will be happy to assist you.