Once your order has been placed, please allow processing time to ship. Processing time is located in red under each product description.
We do not ship on Holidays & Sundays.
We deliver via USPS First Class and Priority.
USPS - First Class $5 Shipping is usually 3 - 7 business days
USPS - Priority Mail $10 Shipping is usually 3 business days. This fee will be waived for orders over $100 USD.
USPS - International $20 Will take 7 - 21 business days depending where you are.
Sent in a separate email for you to track. Please note that Ava Giselle is not responsible for any delayed merchandise once USPS has accepted in your order.
If your tracking number does not work visit www.usps.com to manually input your tracking number.
Under no circumstance is Ava Giselle Collection responsible for lost or damaged packages made by USPS. Customers assume all responsibilty once USPS has your package.
1. File Claim with USPS
2. File police report
3. Wait for USPS investigation results.
If this occurs, when it arrives we will reach out to have you reconfirm the address to get it back out to you.
We would be glad to resend an order back to customers but unfortunately customers will have to cover the re shipping charges of $5.
Once your order is placed, we start working on it right away. Please e-mail us as soon as possible and we will try our best to accommodate.
If you already received a tracking number, we are unable to make any changes to your order.
We do not offer refunds in the form of original payment. Exchanges or store credit only.
We do allow exchanges WITHIN 7 days (on full priced merchandise). Items must be tried on without lotions, creams, deodorants, perfumes, etc. to be accepted. All tags must be attached and the garment(s) must be in sellable condition.
Please head over to our contact us page and choose “Exchange Request” from the drop down. Please have your order number nearby.
If there are signs of wear or damages that is not a fault of AGC, your exchange will be shipped back and denied.
If you ship back the item without contacting us first, your exchange will be sent back to you.
Sale merchandise and items purchased with a discount code are final sale.
All items purchased at full price, is available to exchange or receive store credit.
We do not offer customizations at this time.
If you need your item faster than the normal processing time, please visit our contact us page to request BEFORE placing your order. If you have already placed your order, we cannot guarantee the garment will be ready in your time frame.
Afterpay is an easy payment service that allows customers to make purchases instantly and then pay for them in 4 Automatic Instalments every 2 weeks, without any interest.
Just shop on AGC and check out as normal. At checkout, then choose the Afterpay payment method. You will then be directed to the Afterpay website to register and provide payment details (Visa/Mastercard). If you’ve used Afterpay before then you just need to log into your account. Then complete your order and it’s that easy. Please note, that all items in your shopping bag must be eligible for Afterpay and that the basket total is over $35.
Unfortunately, Afterpay is only available to customers with a USA billing address. Customers with an international billing address will therefore not be able to create a Afterpay account.
Afterpay customers always have to make their first payment at the time of purchase. The remaining 3 payments are taken automatically every 2 weeks from your selected payment method. If you would like to make additional payments before they are due then you can log into your Afterpay account and make your payments early. Afterpay will then adjust the amount outstanding accordingly. You can log into your Afterpay account at anytime to view your payment schedule or to make an early payment.
Afterpay orders are delivered within our standard delivery timeframes like any normal order from AGC. Visit our Delivery page here. for more information.
Your privacy is important to us. We will not sell or disclose any of your information to a 3rd party vendor.
We reserve the right to verify orders that exceed $300. If the order can not be verified, it will be cancelled.
(1) All major credit cards
(3) Google Pay
(4) Apple Pay
At the moment we do not have a physical location. Online only.
Yes! Here’s why:
(1) start accumulating points on your account to save (2) save the contents of your shopping bag for later; (3) easily access your current order details and history; (4) save credit card information to expedite checkout; (5) manage your saved items; (6) discover recommended items.
From time to time, you'll receive behind the scenes, points updates and flash deals from us. If you prefer to not receive those types of emails, just click the 'Unsubscribe' button when you receive your next email.
Please email firstname.lastname@example.org
You can contact us through our contact page! We will be happy to assist you.